Shipping & returns

Order before 6pm on a working day? Then we ship your order the same day! In most cases, your parcel arrives the next working day, even on a Saturday. Super fast and easy!

Shipping costs? We don't do those! Shipping is always free with us, whatever the size of your order.

As soon as your order has shipped, you'll receive an email with a track & trace code. That way you can see exactly when your parcel will arrive.

As long as your order hasn't shipped yet, you can change or cancel it. Send us an email with all the details and we'll take care of it for you. Our email address is hallo@caasi.nl.

Yes, all products are shipped from our own warehouse. That's how we can guarantee fast delivery times.

For us, it's not just about what we sell, but also about how we do it. We want to deliver your order to your door safely and quickly, but also with respect for our planet. That's why we only use paper as filling material. No plastic, no unnecessary waste: only what's really needed to protect your products properly.

The paper we use is fully recyclable and carefully chosen, because we believe small choices make a big difference. Every time you order from us, you help reduce plastic waste. Together we can contribute to a cleaner, more sustainable world, without you having to compromise on quality or convenience. Because doing good doesn't have to be complicated. 🌱

You can reach our customer service by email at hallo@caasi.nl, or by phone on 053 - 536 9988. We're available Monday to Friday, from 08:30 to 18:30. Please note: we're closed on Saturday and Sunday.

By phone, we're available straight away during office hours. By email, we aim to answer your question within 24 hours on working days. Questions sent at the weekend are answered on the next working day.

Returns are really easy and completely free. With our returns portal you can arrange everything yourself, from registering your return to downloading the return label. As soon as we've received your return, we'll process it as quickly as possible.

With us, you have 30 days to change your mind, so you can decide whether you want to keep the product. Products must be returned unused, undamaged and in their original packaging.

Please note: hygiene products, such as earbuds or other products that come into contact with the skin, cannot be returned once they've been opened or used.

We only give refunds and don't offer store credit or vouchers. Once we've received and checked your return, we usually refund the purchase amount within 3 working days. Often it's even faster!

As standard, you get a 1-year warranty through us. For the second year, you can go directly to the manufacturer. Bought an electronic device? Then you can often report a defect directly to the manufacturer as a return, so they fix it for free under warranty. Would you rather we handled this for you? No problem, we're always ready to help and take the process off your hands.

You can pay with iDEAL, by credit card or later via Klarna. With Klarna, you have 30 days to pay for your order.

Absolutely! We use a secure payment environment (SSL). Your details are fully encrypted and processed securely.